Shipping & Returns

Shipping

For any questions please contact us by emailing wine@aubertwines.com or by calling 707.942.4333.

All packages are shipped using FedEx 2nd Day Air except for orders to California which ship UPS Ground. Our shipping prices include packaging materials. 

Wine can ONLY be delivered to a person who is at least 21 years of age. All packages will be labeled “Adult signature required.” It is your responsibility to make arrangements for the proper receipt of your wine order. A reshipping and restocking fee will apply to shipments which are undeliverable to the addressee. You will be notified by email several weeks before shipment and again as your wines are shipped and tracking numbers are available. We will monitor weather conditions and hold your order in the event of unfavorable shipping weather. However, we cannot be held accountable for spoiled wine in the event of unexpected weather conditions that arise during
transit or upon delivery.

Due to storage restrictions, it is not possible for us to arrange for pick-ups at our winery or warehouse, but we offer an option to pick-up at our fulfillment company, Wineshipping, LLC, for a small handling fee. If you store your wine at All Ways Cool, 55 Degrees, Aero Packing or Vinfolio we will coordinate delivery of your wine to those facilities; however, you will be charged 8.00% California sales
tax on your order and a handling charge by our shipper, if applicable. 


Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us as soon as possible for assistance.

All wines sold are maintained at optimum conditions. We cannot be responsible for improper storage after it has been delivered. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in your care.

If a wine shipment was damaged or flawed in transit we will reship your order if production quantities allow. If we are unable to replace the shipment, you will receive a full refund, including shipping and handling charges.